Privacy Policy

Last Updated: January 2025

Introduction

This Privacy Policy describes how SFL Detox & Addiction Treatment Advisors ("we," "us," "our") collects, uses, and protects information received through our treatment advisory services. Your privacy is important, and this policy explains our practices regarding personal information.

Information Collection

We may collect the following types of information:

• Contact information (name, phone number, email address)
• Information about substance use and treatment needs
• Health-related information relevant to treatment matching
• Geographic location and treatment preferences
• Communication records and consultation notes

How Information Is Used

Information collected is used to:

• Provide treatment matching and referral services
• Connect individuals with appropriate partner treatment facilities
• Facilitate communication between individuals and treatment centers
• Improve service quality and effectiveness
• Comply with legal and regulatory requirements

Information Sharing

Personal information may be shared with:

• Partner Treatment Facilities: Information necessary for admission and treatment planning is shared with facilities to which referrals are made.
• Service Providers: Third-party vendors who assist in providing services may receive limited information necessary to perform their functions.
• Legal Compliance: Information may be disclosed when required by law, court order, or legal process.

Third-Party Advertisers

Treatment facilities in our network are paid advertisers. When calls are routed to these facilities, relevant information is shared to facilitate treatment discussions. These facilities have their own privacy policies governing their use of information.

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Call Recording

Telephone calls may be recorded for quality assurance, training purposes, and to ensure accurate information exchange. By calling, you consent to call recording.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may adjust browser settings to refuse cookies, though this may limit website functionality.

Your Rights

Depending on your jurisdiction, you may have rights regarding personal information, including:

• Access to information we hold about you
• Correction of inaccurate information
• Deletion of information in certain circumstances
• Opt-out of certain uses of information

California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that information has been collected from a minor, we will take steps to delete it.

Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of services after changes constitutes acceptance of the revised policy.

Contact Information

Questions about this Privacy Policy or our privacy practices should be directed to:

SFL Detox & Addiction Treatment Advisors
Phone: (941) 231-3020

Medical Disclaimer

SFL Detox & Addiction Treatment Advisors is a third-party advisory service, not a medical provider or treatment facility. We do not provide medical advice, diagnosis, or treatment. Information shared during consultations is used solely for advisory purposes. Always seek the advice of qualified healthcare providers regarding medical conditions and treatment options.